August 3, 2026 Version 3.8

Public Offer for the Provision of Internet Services

Limited Liability Company "TK "Rustelekom", hereinafter referred to as the "Provider", represented by General Director A.D. Garyagdy, acting on the basis of the Articles of Association, hereby publishes this agreement on the provision of Internet services, which is a public offer agreement (proposal) in accordance with clause 2 of Art. 437 of the Civil Code of the Russian Federation, addressed to any individual or legal entity, hereinafter referred to as the "Subscriber".

Acceptance — full and unconditional acceptance of the terms of this offer — is the Subscriber making a payment for any Provider service ordered in the Provider's billing system, which has network addresses: https://my.rustelekom.net/, https://euro.rustelekom.net, https://usd.rustelekom.net and on the website https://www.robovps.biz, and the Provider receiving the corresponding financial document confirming the payment, and also, if the Subscriber is an individual – the Subscriber's explicit consent to the terms of the Privacy Policy.
Bilateral agreements are concluded with legal entities and individual entrepreneurs on mutually agreed terms.

1. Subject of the Agreement and General Terms

1.1. The Provider undertakes to provide the Subscriber with the services specified in the Agreement, Appendix No. 1 ("Service Provision Regulations"), Appendix No. 2 ("Plans"), Appendix No. 3 ("Privacy Policy"), and the Subscriber, in turn, undertakes to accept these services and pay for them.

1.2. All appendices to this Agreement are an integral part of this Agreement.

1.3. The Parties to this Agreement recognize the legal force of texts of notifications and messages sent by the Provider to the Subscriber at the contact email addresses specified by them in the agreement (hereinafter referred to as "communication channels"). Such notifications and messages are equated to messages and notifications made in simple written form sent to the Subscriber's postal addresses. The Parties, in the event of any disagreements regarding the facts of sending, receiving messages, the time of their sending and content, have agreed to consider the evidence provided by the Provider as reliable and final for resolving disagreements between the Parties. The exception to this rule is the exchange of claims, for which simple written form is mandatory, and objections to the UPD sent by the Subscriber who is a legal entity.

1.4. Communication channels in the terms of this Agreement are electronic mail with the contact addresses of the recipient specified in this Agreement. In the event of a change in contact addresses on the initiative of the Subscriber, the email addresses communicated to the Provider using the Subscriber's password shall be considered contact addresses.

1.5. Documents sent through electronic document exchange systems (EDS) using electronic digital signatures (EDS) are recognized by the Parties as legally binding documents.

1.6. The Parties assume full responsibility for the actions of persons having access to communication channels.

2. Obligations of the Parties

2.1. The Provider undertakes to:

2.1.1. From the moment of concluding this agreement, provide the Subscriber with the services ordered by the Subscriber from the Provider on the Internet.

2.1.2. Notify the Subscriber of all changes and additions to the agreement and its appendices by posting information on the website https://www.robovps.biz and on the Provider's billing system website(s) no later than 10 (Ten) days before they take effect. The effective date of changes is the date they are posted on the websites https://www.robovps.biz and on the Provider's billing system website.

2.1.3. The Parties undertake, without mutual consent, not to transfer to third parties organizational, technological and commercial information constituting a secret for any of the Parties (hereinafter — "confidential information"), provided that:

• such information has actual or potential commercial value due to its unknownness to third parties; • there is no free access to such information on a legal basis;

• the owner of such information takes appropriate measures to ensure its confidentiality.

2.1.4. Confidential information is subject to protection during the entire term of the Agreement, as well as until the expiration of 3 (three) years from the date of its termination.

2.1.5. If the Subscriber is an individual, then in accordance with Art. 6 of Federal Law "On Personal Data" No. 152-FZ of July 27, 2006, during the period from the conclusion of this Agreement until the termination of the Parties' obligations under this Agreement, the Subscriber agrees to the Privacy Policy (Appendix No. 3), which is an integral part of this Agreement. If the Subscriber is a resident of a country within the EU, the Provider and the Subscriber are guided by the provisions of the Privacy Policy developed on the basis of GDPR requirements.

2.1.6. Maintain the Subscriber's Personal Account, in which receipts and write-offs of funds for payment for Services are promptly reflected.

2.2. The Subscriber undertakes to:

2.2.1. Prior to concluding the Agreement, carefully review the Agreement and all Appendices thereto. By signing this agreement, the Subscriber confirms that he/she has read and agrees with the Agreement and its Appendices and that he/she understands all the conditions contained in the Agreement and Appendices.

2.2.2. Provide the Provider with information about himself/herself necessary for the Provider to fulfill his obligations to the Subscriber, which can be confirmed by documents if necessary when accepting the terms of the Agreement in accordance with clause 1.1, as well as promptly inform about changes to them.

2.2.3. Accept the services provided by the Provider.

2.2.4. Comply with the requirements set forth in Appendix No. 1, as well as other provisions of this agreement.

2.2.5. Monitor changes in information related to the implementation of the agreement on the Provider's website.

2.2.6. Monitor the status and timely replenishment of his/her Personal Account in the Provider's billing system.

2.2.7. For Subscribers who are legal entities and individual entrepreneurs: Send to the Provider a copy of the UPD received from him and signed on his part, no later than 15 (fifteen) calendar days from the date of receipt of the UPD. If there are objections to the UPD, the Subscriber undertakes to notify the Provider of them by registered mail with acknowledgment of receipt no later than 15 (fifteen) calendar days from the date the Provider sends the letter with the text of the UPD by email. If motivated objections to the UPD are not received by the Provider within 3 (three) calendar days from the date the Provider sends the UPD by email, the services provided by the Provider to the Subscriber are deemed accepted by the Subscriber.

3. Cost of Services and Payment Procedure

3.1. The cost of services under this agreement is determined in accordance with the tariff plans listed in the Provider's billing system. If necessary, the Subscriber may request from the Provider a certificate of the tariff used.

3.2. The Provider has the right to unilaterally change the cost of services.

3.3. The Provider is obliged to notify the Subscriber of changes in Plans by posting information no less than 10 (ten) days before the change in Plans on the website https://www.robovps.biz and in the Provider's billing system.

3.4. The Subscriber independently bears responsibility for the correctness of payments made by him/her.

3.5. The Provider has the right to immediately suspend the provision of services if the balance on the Subscriber's Personal Account is negative or insufficient to renew services.

3.6. From the moment the paid period ends, the Subscriber's order and related information are retained (if technically possible) for:

a) For website hosting: up to 30 (thirty) days;

b) For virtual server and FTP storage hosting: up to 7 (seven) days;

c) For physical server hosting: 0 (zero) days.

The time of storing the Subscriber's account and information on the service is paid by the Subscriber in full in accordance with the tariff. After this period or earlier (if there is no technical possibility), all Subscriber information is automatically deleted. The Provider independently determines and resolves issues related to the technical feasibility of storing information after suspension of an unpaid service. The Provider is not responsible for any direct or indirect losses associated with the deletion of information.

3.7. The Provider has the right to suspend the Subscriber's service if the established limits included in the tariff plan are exceeded (including but not limited to: IOPS, network load, processor load, etc.) with notification to the Subscriber via electronic communication channels of the fact of suspension with an explanation of the reasons. The Provider also has the right to suspend or refuse to provide services to the Subscriber in the cases listed in Appendix No. 1.

4. Liability of the Parties

4.1. Liability of the Provider:

The Provider is liable for the fulfillment of its obligations under this agreement in accordance with the appendices thereto and the current legislation of the Russian Federation.

4.1.1. The Provider has the right to suspend access to Services in the event of a violation by the Subscriber of the terms of this Agreement and the Appendices thereto, as well as the current legislation of the Russian Federation. In this case, the Provider sends a notification to the Subscriber at the email address specified in the account.

4.1.2. The Provider is not liable for interruptions or partial disruptions in operation occurring directly or indirectly due to the action or inaction of third parties.

4.1.3. The Provider is not liable for the quality of communication lines organized by other organizations.

4.1.4. The Provider is not responsible for the content of information transmitted by the Subscriber over the Internet.

4.1.5. The Provider, under no circumstances, shall be liable to the Subscriber for indirect damages. The concept of "indirect damages" includes, but is not limited to: loss of income, profit, expected savings, business activity or reputation. The Provider is liable only for documented material damage in an amount not exceeding the monthly cost of the tariff used by the Subscriber.

4.2. Liability of the Subscriber:

4.2.1. The Subscriber is liable for the fulfillment of his/her obligations under this agreement in accordance with the appendices thereto and the current legislation of the Russian Federation.

4.2.2. The Subscriber independently bears responsibility for the content of information transmitted by him/her or another person under his/her authorization over the Provider's network.

4.2.3. The Subscriber fully releases the Provider from liability for claims of third parties who have signed agreements with the Subscriber for the provision of services that are partially or fully provided by the Subscriber using the Provider's Services.

5. Other Terms

5.1. During the term of this Agreement and for 3 (three) years after its termination, all information communicated by the Parties to each other in connection with the fulfillment of their contractual obligations is confidential information and cannot be transferred by one of the Parties to any third parties without prior obtaining the consent of the other Party.

5.2. The provision specified in clause 5.1 of this Agreement does not apply:

a) to information that may be requested by competent authorities in accordance with the procedure established by the legislation of the Russian Federation; b) to information subject to disclosure by a court decision that has entered into legal force.

5.3. Dissemination of information to an unlimited circle of persons only about the fact of concluding this Agreement does not require the consent of the Parties.

5.4. As a result of changes in legislative and regulatory acts, Plans and fees of communications authorities and other structures, as well as changes in the price index on the territory of the Russian Federation, the Provider has the right to revise this agreement and its appendices with notification to the Subscriber in the manner provided for in clause 2.1.2 of this agreement.

5.5. If the Subscriber does not agree with the changes to this agreement and its appendices, he/she is obliged to notify the Provider using the channels specified in clause 1.4 of this Agreement within 5 (five) working days from the date of receipt of the notification. The absence of a refusal to change this agreement before the effective date of the changes is deemed as the Subscriber's consent to the new terms of this agreement, additional agreements and its appendices.

5.6. When the Provider provides additional types of services not listed in Appendix No. 2, but falling within the subject of this agreement, at the Subscriber's request, the Parties sign additional agreements that are an integral part of the concluded agreement. The types of services and terms of performance of this agreement are determined in additional agreements thereto.

5.7. In the event of claims being brought against the Provider in accordance with the procedure established by law by third parties regarding the Subscriber's use of the Provider's services, the Subscriber gives consent to the Provider to disclose information about the Subscriber to a third party for the purpose of settling the dispute between the Subscriber and the third party. Failure to provide, untimely provision by the Subscriber of information about himself/herself, including changes to it, supporting documents (including copies) may lead to suspension or termination of the provision of relevant and/or related services.

6. Moment of Conclusion of the Agreement and Term of Its Validity

6.1. The Agreement enters into force from the moment the Subscriber accepts the offer in the manner established in this agreement and is valid as long as the Provider's service(s) are paid for by the Subscriber. Bilateral agreements enter into force after they are accepted by EDS by both parties through the EDS system.

6.2. The Provider may make changes to the Agreement unilaterally. The current version of the agreement is published on the Provider's websites.

6.3. In the event of a change in details in this agreement, the Parties are obliged to notify each other within a 10-day period. In this case, the Subscriber is obliged to notify the Provider via electronic communication channels, and the Provider shall notify the Subscriber by posting relevant information on the website https://www.robovps.biz and in the Provider's billing system.

7. Dispute Resolution Procedure

7.1. Disputes and disagreements under this agreement are resolved by the Parties through friendly negotiations, and in the event of failure to reach agreement, in accordance with the current legislation of the Russian Federation.

7.2. If the Parties fail to find a mutual solution, they must apply to the Arbitration Court of Moscow to resolve the dispute.

7.3. Subscriber claims are accepted and considered only in writing (original).

8. Force Majeure

8.1. The Parties are released from liability for complete or partial non-fulfillment of obligations assumed under this agreement if such non-fulfillment was a consequence of force majeure circumstances, namely:
natural disasters, explosions, fires, mass diseases (epidemics), strikes, military actions, terrorist acts, sabotage, transportation restrictions, prohibitive measures of states, prohibition of trade operations, sanctions and counter-sanctions and other emergency circumstances, if these circumstances directly affected the performance of this agreement. In this case, the term for fulfillment of obligations under this agreement is extended for the period during which such circumstances were in effect. If these circumstances continue for more than 3 (three) months, either Party has the right to terminate this agreement unilaterally. In this case, neither Party shall have the right to compensation for damages.

9. Procedure for terminating the contract

9.1. This agreement may be terminated unilaterally on the initiative of the Subscriber, provided that the Subscriber has no debt to the Provider. The balance of the Subscriber's personal account must not be negative. The refund of the balance of unspent funds is carried out by the method that was used for payment. If such a refund is technically impossible or if the Subscriber violates the terms of the Agreement – by bank transfer. The minimum period for recalculations is one conventional month (30 days). Funds are transferred: For legal entities – to the organization's current account, for individuals (residents of the Russian Federation) – to a personal account in any bank of the Russian Federation. Transfer of refunded funds to third parties at the Subscriber's request is not carried out. Upon refund, commissions of banking and payment systems, taxes, as well as other expenses incurred by the Provider during the provision of services are withheld.

9.2. The Agreement may be terminated unilaterally on the initiative of the Provider without giving reasons. The Provider is obliged to notify the Subscriber of the termination of the agreement 3 (three) working days in advance (except in cases of violations of the terms of service).

9.3. This agreement may also be terminated on the initiative of the Provider in the event of a violation of the terms of the agreement by the Subscriber. In this case, the Provider is obliged to notify the Subscriber of the reasons for termination of the agreement via email to the Subscriber's contact email address specified when concluding this Agreement.

9.4. Upon termination of the agreement for reasons other than those listed in the agreement, issues of recalculations and payments are resolved by agreement of the Provider and the Subscriber or in accordance with the established procedure through the judicial authorities of the Russian Federation in accordance with applicable law.

9.5. The bona fide Party has the right to recover from the bad faith Party compensation for the amount of taxes, fees, fines, penalties incurred by the bona fide Party within the framework of this Agreement and presented by tax and other authorities and organizations on the basis of decisions made based on the results of inspections (desk, field) of these bodies and organizations, the grounds for which were the unfair actions of one of the parties, expressed in failure to submit tax returns, non-payment (incomplete payment) of taxes on taxable items, non-payment of fees required by the legislation of the Russian Federation, failure to provide information or provision of false information within the framework of requests by tax authorities for documents on the basis of Art. 93.1 of the Tax Code of the Russian Federation and other similar circumstances. In this case, the amount of compensation is determined as the amount of taxes, fees, fines and penalties presented by tax and other authorities and organizations in the decision based on the results of tax and other audits. The bona fide Party is obliged to provide an act or decisions based on the results of inspections to confirm the amounts of taxes, fines and penalties.

Provider's Details

Name: LLC "Telecommunications Company "Rustelekom"
OGRN 1107746537480

Account 40702810110000664057 at JSC "TINKOFF BANK"

Correspondent account 30101810145250000974

BIC 044525974

Phone: 8 800 555 2766, +7 495 969 2766

Sales Department: sales@rustelekom.biz

Technical Support Service: support@rustelekom.net

Website: https://www.robovps.biz/

Appendix No. 1
Version 1.6 "December 14, 2025"

Service Provision Regulations

1. Scope of Application.

1.1. These Regulations define the procedure for the provision of the Provider's services to its Subscribers, the procedure for the use of such services by the Subscriber, the procedure for interaction between the Provider and the Subscriber, as well as other issues not explicitly covered in the Agreement. These Service Provision Regulations are an integral part of the Agreement.

1.2. The Regulations supplement the provisions of the Agreement and are its integral part.

2. Terms Used.

Provider — Limited Liability Company "TK "Rustelekom". Services — the list of services provided to the Subscriber in execution of the concluded Agreement. Administration — the Provider's management personnel acting on its behalf and vested with appropriate authority. Subscriber — the person who has concluded the Agreement (his representative, employee) using the Provider's Services. Web Hosting — a number of resources allocated to the Subscriber on the Provider's equipment necessary to ensure the availability of the Subscriber's websites on the Internet. Virtual Server (VPS/VDS) — a set of technical and software resources in the form of disk space, RAM, virtual processor allocated to the Subscriber on the Provider's equipment, IP addresses and network resources. Software installed by the Provider on the server is provided on an "as is" basis. The Subscriber may install any software of his choice. The Provider is not responsible for the operability or compatibility of the software. Dedicated Server — a physical server (computer) including hardware, network resources and located in a data center. The Provider ensures the operability of the server hardware and the availability of its network resources. Software installed by the Provider on the server is provided on an "as is" basis. The Subscriber may install any software of his choice. The Provider is not responsible for the operability of the software. Domain Name — a combination of characters used on the Internet to gain access to various resources. SSL Certificates — a digital certificate of website authenticity issued by authorized organizations.

IOPS — the number of input-output operations performed by the data storage system per second. Technical Support — technical measures to ensure the functioning of the services specified in the Agreement, timely provision of information necessary for the normal functioning of such services. Support Service — the Provider's technical personnel providing Technical Support. Control Panel — a web interface provided to the Subscriber by the Provider for managing the purchased services. Personal Account and Account — a web interface provided to the Subscriber for making payments, monitoring debt, receiving technical support, etc.

3. Registration of the Subscriber in the Provider's Billing System (in the Personal Account).

3.1. The information provided by the Subscriber during registration in the Provider's billing system must be accurate and up-to-date.

3.2. The Provider, if doubts arise about the accuracy of the information provided by the Subscriber during registration or when making changes in the billing system, has the right to request additional information and/or demand confirmation of the information provided. The request is sent by email to the Subscriber's contact address specified in the Provider's billing system (personal account).

3.3. In cases of refusal by the Subscriber to provide additional information and/or failure to confirm previously provided data, the Provider has the right to suspend or refuse the provision of services.

3.4. Upon registration in the Provider's billing system, the Subscriber receives an individual administrative password and login, independently ensures their confidentiality, and is responsible for all actions performed using the login and password.

3.5. The Subscriber is fully responsible for the security of his/her account data (login and password) and for losses or other damage that may arise due to unauthorized use of this information. Upon the fact of loss or unauthorized access to account data or the possibility of such a situation, the Subscriber is obliged to send a request to the Provider to change the account data.

3.6. If the Subscriber provides third parties with access to his/her existing resources and services, the Subscriber is solely responsible for the activities of such third parties.

4. Provision of Services.

4.1. The Provider provides the Subscriber with the Services defined by the Agreement, taking into account the features established by the Regulations.

4.2. The Subscriber and the Provider have mutual rights and obligations as specified in the Agreement and these Regulations.

4.3. The Subscriber may use all resources and capabilities of the Internet, access to which is ensured by the provision of Services, subject to the restrictions specified in the Agreement, the Regulations and/or prohibited by applicable law.

4.4. Given that the Internet is widespread in many countries of the world with different legislation, the Provider hereby warns the Subscriber that accidental or intentional actions on the Internet may lead to violation of the national legislation of other countries. The Provider is not responsible for such possible violations by the Subscriber.

4.5. Definitions and policy for the provision of "unlimited" resources.

4.5.1. What does the wording "unmetered" mean. The Provider does not set any quantitative limits on a number of resources that the Subscriber may use. In good faith and in accordance with this Agreement, the Provider makes all reasonable efforts to provide its Subscribers with the equipment resources and bandwidth necessary for the operation of websites, as long as the Subscriber complies with the terms of the Agreement.

4.5.2. "Unmetered" does not mean "uncontrolled". The Provider uses sophisticated mechanisms to protect its Subscribers and servers from abuse. The offer to use resources "unmetered" does not mean that the actions of one or more Subscribers may unfairly or adversely affect the operation of other Subscribers. The Provider's Services are designed to meet the typical needs of individuals or small or "home" businesses. They are not designed to support the needs of large enterprises or non-standard applications unless this has been specifically agreed and a separate appendix to the agreement has been concluded with the terms of these special needs. The Provider will make all commercially reasonable efforts to provide additional resources for Subscribers who use their websites in accordance with this Agreement, including moving their services to new and more powerful servers as needed. However, in order to ensure consistent and high-quality service for all subscribers, the Provider may limit or suspend the operation of a service that adversely affects the operation of systems.

4.5.3. Unmetered traffic. The Provider does not impose hard limits on the amount of traffic from users of web hosting or VPS services or on the amount of content that the Subscriber may upload to a VPS. The Provider does not charge additional fees for extended bandwidth usage as long as the Subscriber's use of the services complies with this Agreement. In most cases, the Subscriber's web hosting or VPS will be able to support using as much traffic as the Subscriber is able to produce.

4.5.4. "Unmetered" resources include Traffic.

The Provider reserves the right to limit the above resources when necessary to prevent adverse effects on other Subscribers.

5. Rights and Responsibilities of the Parties.

5.1. The Provider, while retaining all rights under the Agreement, has the right to immediately suspend the provision of Services in cases:

• if, in the Provider's reasonable opinion, the Subscriber's use of the Services may cause damage to the Provider and/or cause failure of the Provider's and third parties' technical and software tools;

• if the Subscriber takes actions aimed at sending, publishing, transmitting, reproducing, distributing in any way, as well as in any form using software and/or other materials obtained through the Services, in whole or in part, protected by copyright or other rights, without the permission of the copyright holder;

• if the Subscriber takes actions aimed at sending, publishing, transmitting, distributing in any way any information or software that contains viruses or other harmful components;

• if the Subscriber takes actions aimed at sending advertising information (spam) without the consent of the recipient, provided there are written statements from recipients of such mailings addressed to the Provider with reasonable claims against the Subscriber. In this case, the concept of "Spam" is defined by the generally known "network use rules" posted on the Internet and constituting business custom;

• if the Subscriber consumes a high amount of any system resources of the server on which the service is provided, except for system resources guaranteed by the tariff plan, which leads or may lead to a noticeable deterioration in the quality of service for other Subscribers. In this case, the degree of system resource consumption is determined solely by the Provider. In cases where the cause of high resource consumption cannot be eliminated, the Provider may recommend that the Subscriber switch to a "higher" tariff plan or offer individual terms of service provision. In the event of the Subscriber's refusal, the Provider has the right to terminate the Agreement due to the technical impossibility of continuing to provide Services, without any obligation of compensation to the Subscriber;

• if the Subscriber takes actions aimed at sending, publishing, transmitting, distributing in any way information about third parties that is not true and/or in any way affects the honor and dignity of individuals, or the business reputation of legal entities;

• if the Subscriber takes actions aimed at sending, publishing, transmitting, distributing or using identification personal data (names, addresses, phones, etc.) of third parties, except in cases where these persons have expressly authorized the Subscriber for such use;

• if the Subscriber distributes and/or publishes any information that contradicts the requirements of the current legislation of the Russian Federation, norms of international law, and infringes on the rights of third parties;

• if the Subscriber publishes or distributes any information or software that contains codes that, by their action, correspond to the action of computer viruses or other components equivalent to them;

• if the Subscriber advertises services, goods, and other materials whose distribution is restricted or prohibited by applicable law;

• if the Subscriber falsifies his/her IP address, as well as addresses used in other network protocols, when transmitting data to the Internet;

• if the Subscriber uses non-existent return addresses when sending emails and other messages;

• if the Subscriber performs actions aimed at disrupting the normal functioning of Internet network elements (computers, other equipment or software) not owned by the Subscriber;

• if the Subscriber performs actions aimed at obtaining unauthorized access to a Network resource (computer, other equipment or information resource), subsequent use of such access, as well as destruction or modification of software or data not owned by the Subscriber, without coordination with the owners of this software or data or administrators of this information resource. Unauthorized access means any access in a manner other than that intended by the resource owner;

• if the Subscriber performs actions to transmit meaningless or useless information to computers or equipment of third parties, creating excessive (parasitic) load on these computers or equipment, as well as intermediate network segments, in volumes exceeding the minimum necessary for checking network connectivity and availability of its individual elements;

• if the Subscriber uses the Provider's Services to host systems or elements of systems for servicing, calculating and operating digital currencies (mining, "extraction" of crypto-currencies, distributed platforms, creation of new blocks with the possibility of receiving rewards in the form of new units and commission fees, etc.);

• if the Subscriber performs actions to scan network nodes in order to identify the internal structure of networks, security vulnerabilities, lists of open ports, etc., without the explicit consent of the owner of the resource being checked;

• if the Subscriber performs other actions not provided for by the Agreement and/or Standards, but containing elements of a criminal or administrative offense, or violating the rights and legitimate interests of third parties;

• if the Provider receives a corresponding request or instruction from any state, regulatory or other competent authority.

5.2. The Provider does not control the content of the Subscriber's or his/her users' email, however, in the event of claims against the Subscriber by third parties, the Subscriber is obliged to block the specified services.

5.3. The Provider does not control the content of information stored, published or distributed by the Subscriber using the services provided, and is not responsible for the accuracy, quality and content of such information.

5.4. The Provider is not responsible for the content of information nodes created and maintained by the Subscriber or users, and does not carry out any preliminary censorship. In case of an obvious violation of the law, the provision of Services may be suspended without prior warning. In this case, the Provider has the right, if necessary, to monitor the content of the Subscriber's or his/her users' information resources.

5.5. The Provider is not responsible for the violation of the rights of third parties arising as a result of the Subscriber's actions performed using the Services provided by the Provider.

5.6. The Provider is not responsible for the Subscriber's claims regarding the quality of connection to the Internet related to the quality of functioning of other providers' networks, traffic exchange policies between providers, the functioning of the Subscriber's equipment and software, and other circumstances beyond the competence, influence and control of the Provider.

5.7. The time of suspension of service provision for the reasons specified in clause 5.1 is not considered an interruption in the provision of services and cannot be considered as a violation by the Provider of its obligations under the Agreement and its Appendices.

5.8. Suspension of service provision and/or disconnection of the Subscriber's software or hardware is carried out until the Subscriber complies with the Provider's requirements to eliminate violations and does not cancel the Subscriber's fulfillment of all his/her obligations under the Agreement.

5.9. The Administration may suspend the provision of Services for the time necessary to carry out scheduled maintenance on equipment, notifying the Subscriber in advance, no less than one day before the start of work on the equipment. The total time of server unavailability associated with scheduled maintenance should not exceed 3 (three) hours per month.

5.10. The hosting of the following resources is prohibited:
• any websites that violate the current legislation of the Russian Federation, as well as international legislation;
• websites that violate anyone's copyright (warez, crack, serial, video archives, as well as links to such resources);

• scripts such as Rapid Leech, mass image and file hosting, torrent trackers and torrent clients with seeding enabled;

• websites with pornographic content (including links to such content) without notice that the content is intended for persons over 18+;

• websites about making money online, pyramids, etc., imitating bank pages, well-known services (phishing);

• websites advertising drugs and narcotic substances;

• php-shell scripts (r57shell, etc.);

• websites advertised by spam;

• proxies, reverse-proxies, socks, VPN services;

• TOR nodes, gateways;

• hosting systems or elements of systems for servicing, calculating and operating digital currencies (mining, "extraction" of crypto-currencies, distributed platforms, creation of new blocks with the possibility of receiving rewards in the form of new units and commission fees, etc.).

6. Procedure for Processing Requests by the Support Service.

6.1. The Support Service manages and controls the operation of technical equipment and system software, ensures the provision of proper service to the Subscriber within the limits specified in the Agreement, and also free of charge processes the following requests from Subscribers:
• assistance in finding and removing malicious code within the Subscriber's active service (no more than 2 (two) times within a period of 3 (three) consecutive months);
• assistance in updating the operating system, updating standard packages;

• assistance in installing control panels and updating them (provided they are purchased from the Provider);

6.2. The basis for performing work is the Subscriber's request. The request is sent by email strictly to support@rustelekom.net or opened in the personal account.

6.3. All Requests are processed in order of receipt and current work queue. The maximum processing time for a request is 24 hours. Average response time: a few minutes.

6.4. All Requests by email must be sent to support@rustelekom.net, in the format defined by RFC-822. For each letter received by the Support Service, a confirmation letter with the assigned Request number is automatically generated and sent to the sender's address. The Request must accurately and clearly state the tasks to be performed.

6.5. The Support Service is not obliged to provide consulting on programming, web design, script settings and the Subscriber's software, and other similar issues, and to perform work on the Subscriber's VPS not specified in clause 6.1 free of charge. Such consultations and work may be provided/performed by additional agreement and for a fee.

6.6. Answers to standard, frequently asked questions may be given in the form of links to the relevant page on websites owned by the Provider or on third-party websites.

6.7. Fulfillment of a Request and/or Order may be refused for the following main reasons:

• lack of authorization information, if authorization was necessary;

• requirement for provision of services that do not comply with the terms of the Agreement;

• if the provision of services has been suspended on the grounds provided for in the Agreement and/or Regulations.
6.8. In case of complaints about the fulfillment of Requests and/or Orders, the Subscriber may file complaints with the Provider's Administration at info@rustelekom.biz. The response to complaints about non-fulfillment of Requests and/or Orders is sent by the Provider to the Subscriber by email no later than two working days later.

7. Ensuring Information Security

7.1. The Provider ensures basic information security of the Subscriber's servers and resources within the limits determined by normal conditions, unless otherwise explicitly stated in the Agreement.

7.2. The Provider is not responsible for the possible theft of the Subscriber's passwords, but upon the Subscriber's request, promptly changes passwords.

7.3. The Subscriber is fully responsible for backing up his/her data on FTP storage, VPS or dedicated server. The Provider does not back up the data of the Subscriber's FTP storage, VPS or dedicated server and is not responsible for the loss of any data. If any of the Subscriber's data is damaged, deleted or lost, or unavailable due to termination or suspension of the account in accordance with this Agreement, the Provider has no obligations or liability to the Subscriber.

8. Software Functioning.

8.1. The Provider ensures the operability of the provided Services and their compatibility with other software within the limits determined by the documentation for the relevant services.

8.2. The Provider does not guarantee the operability and compatibility of software developed by the Subscriber or third parties. Software tools may be installed and operated by the Subscriber at his/her own risk, without any warranty from the Provider.

8.3. The use of any software is allowed on a VPS or dedicated server, provided that all restrictions specified in this document are observed.

8.4. It is strictly forbidden to install any software such as: proxy servers, socks servers, open mail servers, VPN services, TOR nodes and gateways, irc servers and irc bots, hosting systems or elements of systems for servicing, calculating and operating digital currencies (mining, "extraction" of crypto-currencies, distributed platforms, creation of new blocks with the possibility of receiving rewards in the form of new units and commission fees, etc.), as well as any software whose operation affects the interests of other Internet users.

8.5. The Provider has the right to suspend, block or prohibit the use of users' software if the operation of such software leads or may lead to emergency situations, violation of the security system, violation of these Regulations or the terms of the Agreement.

9. Use of Resources

9.1. The limits of disk space for the Subscriber's web hosting service are determined in accordance with the tariff plan.

9.2. The limits of disk space for the Subscriber's VPS or dedicated server are determined in accordance with the tariff plan, unless otherwise specified by additional agreements.

9.3. The Provider does not filter incoming/outgoing requests to the Subscriber's VPS or dedicated server via TCP/UDP protocols.

10. Additional Terms.

10.1. The Provider has the right to unilaterally change all described restrictions and rules to improve the operation of the system as a whole and improve the quality of services provided.

Appendix No. 3

Version 1.8 "December 14, 2025"

List of Services

• Registration of the Subscriber in the Provider's billing system;

• Provision of an identification name (login) and access password in the Provider's billing system (Personal Account);

• Opening an individual Personal Account for the Subscriber, crediting funds received from the Subscriber to the specified account;

• Provision to the Subscriber of allocated resources on the Provider's equipment for hosting the Subscriber's service;

• Storage of the Subscriber's information in the specified space, within the time limits established by the Agreement;

• Ensuring access to the Subscriber's resource by third parties on the Internet;

• Receiving necessary consultations from the technical support service by email and online chat;

• Backup archiving (for web hosting);

• Services for making entries in Domain Name Registries (registration and renewal of domains);

• System administration services.

Website Hosting Plans
Due to the need for prompt updates and the wide variety, current Plans can only be viewed on the website https://www.robovps.biz and/or in the provider's billing system. Upon request, the Subscriber can obtain a certificate of the server he/she is using and its cost.
Increase in disk space per 1 GB — 80₽/month.

Backup Storage Plans
Due to the need for prompt updates and the wide variety, current Plans can only be viewed on the website https://www.robovps.biz and/or in the provider's billing system. Upon request, the Subscriber can obtain a certificate of the server he/she is using and its cost.
VPS Hosting Plans with Monthly and Annual Payment:

Cost of add-ons on all Plans: +1 IPv4 IP address = 150₽/month. (but no more than 16 addresses per server) +1 IPv6 IP address = 1₽/month. (but no more than 256 addresses) or one subnet for 50₽/month.

For all specified Plans, add-ons may be enabled/disabled/changed once a month with payment charged for a minimum period equal to the payment period of the tariff itself. If services/add-ons are cancelled before the paid date, their cost is not refunded.

Dedicated Server Hosting Plans
Due to the large number of server configurations and their frequent changes, current Plans can only be viewed on the website https://www.robovps.biz and/or in the provider's billing system. Upon request, the Subscriber can obtain a certificate of the server he/she is using and its cost for an additional fee.
Cost of add-ons on Plans: 1 IPv4 address = 2€ per month IPv6 addresses = 1₽/month or 0.2€ Windows 2012/2016/2019 OS: - 28€ per month. Terminal license cost 8.6€ per month.
Domain Name Registration and SSL Certificate Plans
Due to the large number of domain zones, SSL certificates and their frequent changes, current Plans can only be viewed on the website https://www.robovps.biz and/or in the provider's billing system. Upon request, the Subscriber can obtain a certificate of the service being used and its cost.
Other Services Plans
Due to the large number of services offered and frequent changes, current Plans can only be viewed on the website https://www.robovps.biz and/or in the provider's billing system. Upon request, the Subscriber can obtain a certificate of the service being used and its cost.
Administrative Work Plans
Paid system administration for VPS and dedicated servers: 2500₽ per hour (Only the time used by the administrator to perform the work is taken into account. Time for copying data, transferring it, etc. is not taken into account). Minimum payment amount: 1000₽.

Administrative work: sending by Russian post — from 300₽ per shipment. Issuance of certificates electronically: 100₽ per certificate.

Appendix No. 3

Version 1.5 "June 08, 2022"

Privacy Policy

This Privacy Policy (hereinafter – the Policy) describes how the limited liability company "Telecommunications Company "Rustelekom", a legal entity (LLC TK "Rustelekom"), hereinafter – the Provider) processes personal data and what rights you are granted in connection with such processing.

SCOPE OF THE POLICY

This Policy applies to (collectively referred to as – Provider Services):

• Personal Account in the secure part of the website https://*.rustelekom.net and its subdomains, (hereinafter – Personal Account);

• website https://www.robovps.biz and its subdomains (hereinafter – Website(s)); • related services and services. For example, the registration of SSL-

certificates, webinars, conferences, contests (hereinafter – Related Services);

• requests to technical support, other departments and online chat (hereinafter – Requests);

• processing of data related to employment. If you do not agree with this Policy, please do not use the Provider's Services.

• This Privacy Policy does not apply to services of third-party developers or suppliers, platforms, social networks, services that may be available through or integrated with the Provider's Services, as well as links to them (hereinafter – Third-party Services). For example, when paying, you may be redirected to the payment system's website. You may also leave a comment on the Websites using an integrated comment service. Data processing in these cases is beyond the Provider's control. Such Third-party Services are independent controllers (data operators) and operate on the basis of their own privacy policies.

• services of third-party companies that use the Provider's services, for example, web hosting. In this case, your personal data is processed directly by the web hosting provider.

• Special rules clarifying the provisions of this Policy may be contained in the rules, agreements, regulations defining the terms of provision of the Provider's Services. You need to carefully read and agree to these documents. This policy may be translated into various languages. All translations posted on the Websites and Personal Account will be recognized as identical. Acceptance of the policy in one language does not require its acceptance in other languages, unless such translation contains a special clause.

LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
The processing of personal data is carried out in accordance with the requirements of the legislation of the Russian Federation (hereinafter – Applicable legislation):

• The Civil Code of the Russian Federation;

• The Labor Code of the Russian Federation;

• Federal Law of the Russian Federation of July 27, 2006 No. 152-FZ "On Personal Data";

• Federal Law of the Russian Federation of July 27, 2006 No. 149-FZ "On Information, Information Technologies and Information Protection".

The Provider processes personal data in accordance with the requirements of the General Data Protection Regulation (GDPR).

INFORMATION COLLECTED
The Provider may process personal data and other information (including anonymized) not directly related to personal data. For example, technical characteristics of devices, connections, error reports, ways of interacting with interfaces (hereinafter – Additional data). The Provider receives information from the following sources:

1. Personal data provided by users. This information is provided by the user when registering on the Websites, sending Requests, ordering services, using the Personal Account and Related Services. This data is necessary for the Provider to fulfill obligations, make payments, fulfill tax obligations, and protect against claims and lawsuits. This may include last name, first name, patronymic, email address, registration address, payment details, phone number. Depending on the content of the obligations, the provision of other personal data may be required. The Provider does not collect or store payment card data.

2. Additional data processed when using the Websites, Personal Account and Related Services:

2.1 Log data (log data). Our servers automatically record technical information about access to them. This happens when you open the Website, receive the Software Product, use the Personal Account or Related Services. Log data may contain IP address, browser characteristics, data on the date, time, duration and sequence of actions.

2.2 Usage data. The Provider collects information about how you used the Provider's Services in order to make them more convenient. Such data may include device type, operating system version, technical error reports, usage metrics. The data set is determined by the type of Provider Service.

2.3 Cookies. The Provider uses cookie technology (and similar), through which information is collected. More detailed information in the Cookie Policy section.

2.4 Data provided to the Provider by third parties. In most cases, you have the right to independently allow, prohibit or restrict the disclosure of information by a third party. For example, you

can log in to the Websites using social networks. In this case, you independently allow the social network to provide the Provider with your email address, name or other information. The Provider cannot obtain any information independently if you have not allowed this in the social network settings.
The Provider does not process special categories of dаta: biometric data, information about political, religious beliefs, criminal records, health status and other similar data. The Provider recommends not to specify personal data on forums and other public sections of the Websites. The Provider does not carry out mandatory moderation of the entered data and is not responsible for their public disclosure.

HOW THE PROVIDER USES PERSONAL DATA
The Provider uses personal data strictly in accordance with applicable law and the purposes for which the data is collected. When processing personal data, the Provider proceeds from the following principles:

• Processing of personal data is carried out on a lawful and fair basis;

• Processing of personal data is limited to the achievement of specific, predetermined and legitimate purposes, and the content and scope of the processed data should not be excessive. Processing of personal data incompatible with the purposes of collection is not allowed;

• Combining databases containing personal data processed for purposes incompatible with each other is not allowed;

• Only personal data that meets the purposes of their processing are subject to processing;

• When processing personal data, the accuracy of personal data, their sufficiency and relevance in relation to the purposes of processing personal data is ensured, and in necessary cases, necessary measures are taken to delete or clarify incomplete or inaccurate data;

• Storage of personal data no longer than required by the purposes of processing personal data;

• Ensuring security from unauthorized or unlawful processing, as well as from accidental loss, damage or destruction.

Personal data is used by the Provider for:

1. Fulfillment of mutual obligations of the Provider and the user on the basis of agreements, terms of provision of the Provider's Services.

2. Compliance with legal requirements. For example, for the purpose of compliance with tax legislation.

3. Making payments, managing accounts and their administration, payment control.

4. Protection against copyright infringement, fraud and other unfair behavior.

5. Improvement, support, modernization of the Provider's Services. Such processing is necessary to prevent and eliminate errors, ensure security, fix technical problems, analyze and monitor usage.

6. Interaction with the user, for example, responses to requests and direct contacts on issues of installation, configuration and acquisition of the Provider's Services. For this purpose, data provided by the user when ordering the Provider's Services, as well as data from open sources, are used.

7. Mailing and other types of communications. In this case, the Provider may send several types of messages (including email, SMS, Messages in the personal account). System messages are required for the timely fulfillment of the Provider's obligations to the user. They are necessary to ensure the functioning of the Provider's Services. Such notifications include messages about the status of services, payments, password changes and other similar issues. Marketing and advertising messages are sent only if the user has provided explicit consent to receive them. You can always configure the receipt of such messages in your Personal Account.

8. Conducting research using anonymized data. When processing data for the purposes specified in paragraphs 1-8 — with the exception of marketing and advertising messages — the Provider proceeds from the existence of a legitimate interest.

DATA STORAGE
The Provider stores data for the time necessary for the purposes of their collection. Suppose a user purchased a domain registration service for a period of 2 years. Applicable legislation provides for a period for filing claims and lawsuits - 3 years. Thus, the Provider will store data during the paid period of domain registration (2 years) and during the period for filing claims (3 years), i.e., a total of 5 years. Despite the user's request to delete information, the Provider has the right to store information if this is necessary for legitimate business interests, fulfillment of obligations and dispute resolution. Upon achieving the purposes of processing or in case of loss of the need to achieve these purposes, the data is subject to destruction or depersonalization.

DISCLOSURE OF INFORMATION
The Provider discloses information to third parties only in cases provided for by this policy or applicable law, and only to the extent necessary based on the purpose of disclosure. Thus, disclosure is allowed:

• To providers of additional services on behalf of the Provider. For example, services that carry out email mailings, monitor activity on the Websites, subcontractors, licensors. Such providers will use personal data only in accordance with the Provider's instructions and for the purposes specified in this Policy. Additional information on the limits of disclosure and persons to whom data may be disclosed is contained in the Processors section.

• Upon receiving instructions from the user. In particular, the user's instruction will be understood as, including the creation by the User in the Personal Account of an authorized person and granting him/her rights to access the relevant information.

• For the purpose of complying with applicable law. Thus, data may be disclosed in the event of a request from a competent authority.

• To the Provider's affiliates for the purpose of fulfilling the obligation to the user. Affiliates are subject to disclosure in the Processors section.

• For the purpose of preventing illegal actions, protecting the rights and ensuring the security of the Provider and other persons, protecting against claims and lawsuits.

• When transferring information during the reorganization of the Provider, as well as concluding agreements on the transfer of rights under contracts. In this case, the Provider has the right to disclose information to the person acquiring rights under contracts, as well as to the person formed as a result of the reorganization.

• Generalized, aggregated and non-personalized data. The Provider has the right to disclose non-personalized statistical data, for example, about the most frequently used functions of the Services.

• In other cases upon obtaining the user's consent.

SECURITY
In order to protect data, the Provider takes serious technical and organizational measures. In particular:

• a person responsible for organizing the processing of personal data has been appointed;

• local acts on the processing of personal data have been approved. They establish procedures for preventing and detecting violations, eliminating the consequences of such violations;

• legal, organizational and technical measures are applied to ensure the security of personal data during their processing;

• periodic checks of the conditions for processing personal data are carried out;

• employees directly involved in the processing of personal data are familiarized with the provisions of the legislation on personal data, including the requirements for the protection of personal data, documents, and other internal documents on the processing of personal data.

The Provider cannot guarantee that information during its transmission over the Internet or during storage will be absolutely limited from intrusions. However, the Provider applies pseudonymization and data encryption wherever possible.

AGE RESTRICTIONS
The Provider does not process personal data of persons who have not reached the age of 14. If you believe that the Provider may have received personal data from a person under the age from which he/she can provide independent consent to processing, please inform us using one of the methods described in the section "IDENTIFICATION OF THE CONTROLLER (OPERATOR) OF DATA. CONTACT INFORMATION".

 
CHANGES TO THE POLICY
The Provider has the right to make changes to this policy taking into account changes in legislation and business processes. All changes are subject to publication on the Provider's Website. If the changes directly or indirectly affect the rights of

users, the Provider will send notifications to users by email and/or using the Personal Account and Software Products. The current version of the Privacy Policy is posted on the page at https://www.robovps.biz/privacy.html

DATA PROCESSING LOCATION, INTERNATIONAL TRANSFER
The Provider ensures the collection of personal data and their processing using databases located on the territory of the Russian Federation. The Provider may transfer data to processors specified in the relevant appendix located outside the Provider's location. In this case, the Processors will ensure a level of data protection not less than that established by this Policy.
IDENTIFICATION OF THE CONTROLLER (OPERATOR) OF DATA.

CONTACT INFORMATION
The Data Controller (Operator) is: LLC TK "Rustelekom". Any requests related to data processing should be sent to support@rustelekom.net, as well as in writing to the Provider's address. The Provider will strive to consider incoming requests as soon as possible, but in any case no more than one month.

 
RIGHTS OF THE DATA SUBJECT
The user is guaranteed the observance of his/her rights in accordance with the Applicable legislation and recognized norms of international law. The user has the right to:

• Withdraw consent to the processing of personal data (if processing is based on consent). For example, by agreeing to receive advertising or marketing information, you can always unsubscribe in your Personal Account.

• Receive information about the processing of personal data. By maintaining this policy in the current version, the Provider provides you with reliable information about the data collected, the purposes of processing and other aspects of processing.

• Access to information, its updating, modification, clarification of information. In most cases, the management of the status of your information is carried out in your Personal Account.

• The right to object to processing. The user has the right to object to the processing of his/her personal data for the purposes of direct marketing.

• The right to restrict processing. This right is allowed only in strictly defined cases, such as, for example, contesting the accuracy of data (during the period of data clarification), establishing the illegality of processing. In the event of a declaration of restriction of processing, the Provider is not entitled, without the user's consent, to carry out any types of processing. However, without such consent, processing necessary to protect against claims and lawsuits may be carried out.

• The right to export data, and if technically applicable – to import. This right may be exercised by the user upon his/her request in the Personal Account. Data export is carried out in CSV format.

• The right to deletion. The Provider has the right to continue processing data after the request is received, if this is permitted by applicable law.

Other additional rights may be granted by applicable law.

PROVIDER'S PROCESSORS
The Provider may engage subcontractors, service and service providers (hereinafter – Processors) to fulfill obligations to users, as well as to ensure its legitimate interests. A strictly limited set of data necessary for the performance of their functions is transferred to the Processors. Before engaging a processor, the Provider will take all available measures to ensure the confidentiality of data transfer. In this section, the Provider discloses such persons, their location and the basic function performed.

Name	Function Performed	Country of Location
LLC "Regtime"	Domain registration	Russia
LLC "Registrator R01"	Domain registration	Russia
Endurance International Group, Inc.	Domain registration	USA
OnlineNIC Inc.	Domain registration	USA
ENOM, INC.	Domain registration	USA
GMO GlobalSign Russia LLC	SSL certificate issuance	Russia
JSC "ISPsystem"	Software	Russia
JSC "ISPMANAGER"	Software	Russia
LLC "Yandex"	Software	Russia

COOKIE POLICY
This section defines how, when and for what purpose the Provider uses Cookies and similar technologies. Terms and definitions in this section are used in the meaning specified in the Privacy Policy. By continuing to use the Provider's Services, you agree to the use of cookies and similar technologies in accordance with this document and the Privacy Policy. If you do not want these technologies to be used, make the settings as specified in the "HOW TO DISABLE COOKIES" section.

WHAT ARE COOKIES 
Cookies are small text files that are stored on a computer or mobile device when using the Websites and Personal Account. Each Cookie is unique to each account or browser.

WHICH COOKIES DOES THE PROVIDER USE
The Provider uses Cookies and similar technologies, for example, such as "pixel" and "web beacon". Typically, a 1-pixel gif file, upon opening which you can obtain information, for example, about the technical parameters of the connection. The Provider uses both session and persistent Cookies. Session cookies are created only while your web browser is open and are subject to automatic deletion when it is closed. Persistent cookies are created for a period until they are deleted automatically or the period specified in such Cookies expires. The Provider also uses Cookies that are set by third parties, for example, analytical systems such as Yandex.Metrica, Google Analytics. Some Cookies are associated with your account and allow you to ensure your authorization. Other Cookies are not associated with the account, but being unique, they allow you to save settings, interface elements, preferences, choices. Cookies allow you to use all the features of the Websites and Personal Account. Cookies also differ by method of use. The Provider uses several such cookies. 
Method of use Description
Authorization: If you have entered credentials on the Website, Cookies allow you to save the ability to navigate from one page to another while maintaining access to protected areas. Without these files, the website may not work correctly.

Ensuring security: Such Cookies, in particular, allow you to identify unfair behavior and use of bots.

Settings, processes: Cookies store data about the language you use, form filling, system status.

Marketing: Cookies may be used to implement marketing campaigns (for example, advertising display) and analyze their effectiveness. Cookies may also be used in email mailings to analyze the opening, reading of letters, clicking on links in them. If you reside in European countries, you can disable advertising display of some advertising systems, for example, using services http://www.aboutads.info/choices/, http://www.youronlinechoices.eu/

Increasing stability, analytics and development:
Cookies that help collect and analyze information about how users interact with the Website and

Personal Account. They are not identifying.